Google Duplex is the technology that is behind the new Google Assistant feature. Google Duplex was announced first at Google I/O developers conference on May 2018 by the CEO of Google Sundar Pichai. Duplex is a completely automated system that calls people on your behalf. The most astonishing part about this new technology the AI that interacts with the person that is answering the phone seems so real Google has to state it is a call from Google Duplex, click here to see Google Duplex in action. Google Duplex is designed to help people make appointments to businesses over the phone without any interaction from the users themselves. In the demo shown above Google’s CEO, Sundar Pichai demonstrated how the AI was able to schedule an appointment so naturally that the person on the other end could not differentiate that it was actually an automated system. Because of this Google has stated Google Duplex will now say the call being placed is by Google Duplex to prevent someone from thinking it is a real person. In November 2018, Google announced they will be rolling out Google Duplex to a few different public users in a few U.S Cities as a beta.
Initially, Google Duplex was available in Atlanta, New York, Phoenix, and San Francisco metropolitan areas in the fall of 2018. But, in early March the company expanded Google Duplex to 43 states in the U.S, which can be found by clicking here. Initially, Google stated, that the owners of Google Pixel, Pixel XL, Pixel 2, Pixel 2 XL, Pixel 3, and Pixel 3 XL will have the ability to use Google Duplex and later down the road Google Home & Google Home Mini will be able to use Google Duplex. However, according to Google support Google Duplex is available on Android devices that are running 5.0 or newer, and iPhone that has Google Assistant installed.
There are several reasons for this being a game changer, however, the most prominent reason is it saves time for users. To explain, this technology that is released will be able to prevent users from spending time on the phone waiting to make a reservation or an appointment instead Google Duplex will be able to handle it and let you know once it is done. A few examples of things you can do with Google Duplex right now make reservations at a restaurant, make reservations or appointments with your doctor, get business hours, and even set up a time and day to get your hair cut. There is also a call screening option though it is not Duplex it still uses Google Assistant thus we mentioned it. Most people may be wondering if this new technology has limitations and the answer is yes. Perhaps the biggest limitations at this state are you cannot hear the recording of the call made by Google Duplex on your behalf, and there is no word if this is something that will be integrated and made available later down the road. This means there can be things stated that are entirely incorrect and there really is no way for the user to fix or point out this error unless they are calling their own business as a separate user. Also, another issue or bug is if you decided to cancel a reservation or appointment Google Duplex cannot make another reservation within that same day. Actually, if you do cancel the appointment, Google will disable your use of Duplex for an unspecified amount of time. This is a contingency set by Google to prevent Duplex from spamming restaurants with cancelation calls and reservations. Nonetheless, our technological future is bright and we believe one of the biggest influencers of this is Google.